Shipping policy

Shipping Coverage

We currently ship to addresses within the continental United States.

Many of our products ship via LTL freight directly from our manufacturing partners.

Shipping timelines vary by product and SKU based on manufacturer lead times, production schedules, and freight carrier availability.

Estimated delivery timelines, when available, are displayed on individual product pages or provided after an order is placed.

Alaska and Hawaii are excluded from standard checkout at this time.

Freight Shipping & Delivery

For a limited time, we are offering free standard shipping on all orders within the continental United States.

All freight-eligible products ship via Residential LTL Freight. Shipping costs are included in the product price — there are no surprise fees at checkout.

For larger items, freight carriers will contact the customer directly to schedule delivery. Delivery is typically curbside unless White Glove service is included or arranged separately.

If you have any questions about delivery or would like assistance before ordering, our team is happy to help.

Order Processing & Fulfillment

Orders are transmitted to our manufacturing partners after purchase.

Lead times vary by product and SKU and are not guaranteed.

Tracking information is provided once the order ships.

Important Notes

Someone must be present to accept freight deliveries.

Delivery appointments missed or refused may result in additional fees.

Contact Information

Luxury Outdoor Outlet / Stackwill Ventures

Email: sales@luxuryoutdooroutlet.com
Phone: +1 (833) 589-6885
Address: 613 Silvercomet Dr, Knightdale, NC 27545

Customer Support Availability: Monday – Friday: 9:00 AM – 6:00 PM (EST)