The Videl premium outdoor refrigerator is designed for durability and reliability in any outdoor setting. With its premium outdoor rating, you can trust that your food and drinks will stay fresh and cold. Built to withstand harsh weather conditions.
Shipping Coverage
We currently ship to addresses within the continental United States.
Many of our products ship via LTL freight directly from our manufacturing partners.
Shipping timelines vary by product and SKU based on manufacturer lead times, production schedules, and freight carrier availability.
Estimated delivery timelines, when available, are displayed on individual product pages or provided after an order is placed.
Alaska and Hawaii are excluded from standard checkout at this time.
Freight Shipping
We offer free freight shipping (curbside delivery) to all addresses in the lower 48 states. Freight carriers will contact the customer directly to schedule delivery.
Order Processing & Fulfillment
Order processing typically takes 1-3 business days.
Once your order is processed and ready to ship, you will receive a shipping confirmation email with tracking information.
Tracking information will be updated as your order moves through the fulfillment process.
Delivery timelines vary based on product type and freight carrier availability.
Overview
Returns accepted within 30 days of delivery
Refunds processed within 10 days of receiving return
No restocking fee
Customers pay for return shipping
Exchanges accepted
Refund Eligibility
We accept returns for items that are:
In original condition
Unopened and unused
In original packaging
Returned within 30 days of delivery
Time Frame for Returns
Return requests must be submitted within 30 calendar days from the date of delivery.
What the Refund Process Looks Like and How to Request a Refund
We will review your request and provide return instructions
The return address will be provided only after your return has been approved
Please do not send any items back without prior authorization
Ship your item back using a trackable shipping method
Once received and inspected, your refund will be issued
Refund Timeline
Refunds are processed within 10 days of receiving the returned item. Refunds are issued to the original payment method.
Return Shipping Responsibility
Customers are responsible for the cost of return shipping unless the item is damaged or defective upon arrival.
Exchanges
We accept exchanges for eligible items. Please contact us to start an exchange request.
Order Cancellations
You may cancel your order if it hasn’t been shipped yet. Once shipped, cancellations are no longer possible and the order must be returned after delivery.
Restocking Fees
We do not charge restocking fees on returned items.
Customer Support Availability: Monday - Friday: 9:00 AM - 6:00 PM (EST)
We strive for optimal customer satisfaction. Our customer service team is available to assist you through the contact details provided above or by using the contact form below. Your feedback is highly valuable to us. We aim to respond within 48 hours.
