⚠️ Made-to-Order / All Sales Final
Please Note: This premium OW Lee product is custom made-to-order specifically for you.
Due to the bespoke nature of these items, all sales are final.
Orders cannot be cancelled, returned, or refunded once placed.
Please double-check your specifications before ordering.
Extend your outdoor entertaining season with Casual Fireside® from OW Lee. OW Lee is setting the standard for outdoor entertainment with the most sophisticated collection of outdoor fire pits and accessories available. Our durable construction and reliable ignition systems set us apart from other brands, making us the preferred choice for your backyard.
Specifications
| Collection |
Elba |
| SKU |
5122-3658O |
| Height |
19" |
| Width/Diameter |
58" |
| Depth/Length |
36" |
| Burner Size |
10"x30" |
| Packaged Weight |
195 lbs. |
Cushion Details
| Corresponding Cushion # |
PTX-3658A |
| # of cushions |
1.0 |
Additional Information
| AMP Dimensions 1 |
58W x 36D x 19H |
| Corresponding Hearth/Top insert |
XTX-3658A |
| AMP Config Type |
Top Part Tiled |
| AMP Frame Options |
Finish |
| AMP Tile Options |
Finish |
| AMP Avail Hearth Style |
PT, WT, ET, DT, VT |
| Item Ordering Notes |
10x30" Burner |
Shipping Coverage
We currently ship to addresses within the continental United States.
Many of our products ship via LTL freight directly from our manufacturing partners.
Shipping timelines vary by product and SKU based on manufacturer lead times, production schedules, and freight carrier availability.
Estimated delivery timelines, when available, are displayed on individual product pages or provided after an order is placed.
Alaska and Hawaii are excluded from standard checkout at this time.
Freight Shipping
All freight-eligible products ship via Residential LTL Freight.
Orders under $2,500 incur a $199 flat-rate freight charge.
Orders $2,500 and above ship with free freight, including complimentary White Glove delivery where applicable.
Freight carriers will contact the customer directly to schedule delivery.
Delivery is typically curbside unless White Glove service is included.
Order Processing & Fulfillment
Orders are transmitted to our manufacturing partners after purchase.
Lead times vary by product and SKU and are not guaranteed.
Tracking information is provided once the order ships.
Important Notes
Someone must be present to accept freight deliveries.
Delivery appointments missed or refused may result in additional fees.
Contact Information
Luxury Outdoor Outlet / Stackwill Ventures
Email: sales@luxuryoutdooroutlet.com
Phone: +1 (833) 589-6885
Address: 613 Silvercomet Dr, Knightdale, NC 27545
Customer Support Availability: Monday – Friday: 9:00 AM – 6:00 PM (EST)
Overview
- Returns accepted within 30 days of delivery
- Refunds processed within 10 days of receiving return
- No restocking fee
- Customers pay for return shipping
- Exchanges accepted
Refund Eligibility
We accept returns for items that are:
- In original condition
- Unopened and unused
- In original packaging
- Returned within 30 days of delivery
Time Frame for Returns
Return requests must be submitted within 30 calendar days from the date of delivery.
What the Refund Process Looks Like and How to Request a Refund
Contact us at sales@luxuryoutdooroutlet.com or call +1 (833) 589-6885
- We will review your request and provide return instructions
- The return address will be provided only after your return has been approved
- Please do not send any items back without prior authorization
- Ship your item back using a trackable shipping method
- Once received and inspected, your refund will be issued
Refund Timeline
Refunds are processed within 10 days of receiving the returned item. Refunds are issued to the original payment method.
Return Shipping Responsibility
Customers are responsible for the cost of return shipping unless the item is damaged or defective upon arrival.
Exchanges
We accept exchanges for eligible items. Please contact us to start an exchange request.
Order Cancellations
You may cancel your order if it hasn’t been shipped yet. Once shipped, cancellations are no longer possible and the order must be returned after delivery.
Restocking Fees
We do not charge restocking fees on returned items.
Contact Information
Luxury Outdoor Outlet/ Stackwill Ventures
Email: sales@luxuryoutdooroutlet.com
Phone: +1 (833) 589-6885
Address: 613 Silvercomet Dr, Knightdale, NC 27545
Customer Support Availability: Monday - Friday: 9:00 AM - 6:00 PM (EST)
Luxury Outdoor Outlet/ Stackwill Ventures
Email: sales@luxuryoutdooroutlet.com
Toll-free: +1 (833) 589-6885
Address: 613 Silvercomet Dr, Knightdale, NC 27545
Customer Support Availability: Monday - Friday: 9:00 AM - 6:00 PM (EST)
We strive for optimal customer satisfaction. Our customer service team is available to assist you through the contact details provided above or by using the contact form below. Your feedback is highly valuable to us. We aim to respond within 48 hours.
