Overview
- We currently ship to the contiguous United States (lower 48 states)
- Free standard shipping + Free White Glove Delivery on all residential orders $2,500+
- $199 flat rate shipping for orders under $2,500
- White Glove Delivery available as an optional add-on for orders under $2,500
- Order cut-off: 2:00 PM (EST)
- Handling time: 1–2 days Mon – Fri
- Transit time: 5–7 days Mon – Fri
- Total delivery time: 6–9 business days (processing + transit)
Shipping Coverage
We currently ship to addresses within the contiguous United States (lower 48 states) only.
Alaska & Hawaii: We do not offer standard checkout shipping to Alaska or Hawaii. If you are located in these states, please contact us directly for a custom shipping quote or arrange shipment to a California freight forwarder of your choice.
At this time, we do not offer international shipping.
Shipping Costs
- Orders $2,500 and above: Free standard shipping + Free White Glove Delivery (residential addresses in the lower 48 states)
- Orders under $2,500: $199 flat rate shipping
- White Glove Delivery Add-On: Available for orders under $2,500 at an additional cost. Contact us for pricing and to arrange this service.
There are no hidden fees or surprise charges at checkout.
What is White Glove Delivery?
White Glove Delivery includes:
- Delivery to the room of your choice
- Unpacking and assembly (if applicable)
- Removal of packaging materials
- Professional, courteous service
This premium service is included free on all orders $2,500+ and available as an optional add-on for smaller orders.
Processing Time
All orders are processed within 1 to 2 business days (Monday through Friday). Orders are not processed on weekends or U.S. public holidays.
Order Cut-Off Time
Orders placed before 2:00 PM (EST) will begin processing the same day. Orders placed after the cut-off time will be processed the next business day.
Transit Time
Once shipped, orders typically arrive within 5 to 7 business days, depending on your location. We ship Monday through Friday. Weekend delivery is not available.
Total estimated delivery time: 6 to 9 business days (processing + transit).
Carriers Used
We use reliable shipping carriers including UPS, FedEx, DHL, and USPS, based on your location, order size, and weight.
Tracking Information
Once your order ships, you will receive a confirmation email with a tracking link.
You can track your order by entering your tracking number on the carrier's official website.
Delivery Issues
If your package is lost, delayed, or arrives damaged, please contact us as soon as possible. We will work with the carrier to resolve the issue and ensure you are taken care of.
Contact Information
Luxury Outdoor Outlet / Stackwill Ventures
Email: sales@luxuryoutdooroutlet.com
Phone: +1 (833) 589-6885
Address: 613 Silvercomet Dr, Knightdale, NC 27545
Customer Support Availability: Monday – Friday: 9:00 AM – 6:00 PM (EST)
Overview
- Returns accepted within 30 days of delivery
- Refunds processed within 10 days of receiving return
- No restocking fee
- Customers pay for return shipping
- Exchanges accepted
Refund Eligibility
We accept returns for items that are:
- In original condition
- Unopened and unused
- In original packaging
- Returned within 30 days of delivery
Time Frame for Returns
Return requests must be submitted within 30 calendar days from the date of delivery.
What the Refund Process Looks Like and How to Request a Refund
Contact us at sales@luxuryoutdooroutlet.com or call +1 (833) 589-6885
- We will review your request and provide return instructions
- The return address will be provided only after your return has been approved
- Please do not send any items back without prior authorization
- Ship your item back using a trackable shipping method
- Once received and inspected, your refund will be issued
Refund Timeline
Refunds are processed within 10 days of receiving the returned item. Refunds are issued to the original payment method.
Return Shipping Responsibility
Customers are responsible for the cost of return shipping unless the item is damaged or defective upon arrival.
Exchanges
We accept exchanges for eligible items. Please contact us to start an exchange request.
Order Cancellations
You may cancel your order if it hasn’t been shipped yet. Once shipped, cancellations are no longer possible and the order must be returned after delivery.
Restocking Fees
We do not charge restocking fees on returned items.
Contact Information
Luxury Outdoor Outlet/ Stackwill Ventures
Email: sales@luxuryoutdooroutlet.com
Phone: +1 (833) 589-6885
Address: 613 Silvercomet Dr, Knightdale, NC 27545
Customer Support Availability: Monday - Friday: 9:00 AM - 6:00 PM (EST)
Luxury Outdoor Outlet/ Stackwill Ventures
Email: sales@luxuryoutdooroutlet.com
Toll-free: +1 (833) 589-6885
Address: 613 Silvercomet Dr, Knightdale, NC 27545
Customer Support Availability: Monday - Friday: 9:00 AM - 6:00 PM (EST)
We strive for optimal customer satisfaction. Our customer service team is available to assist you through the contact details provided above or by using the contact form below. Your feedback is highly valuable to us. We aim to respond within 48 hours.
