30-Day Return Window
We accept returns within 30 days of delivery for items that are unused, in original packaging, and in resellable condition. A valid proof of purchase is required. Please ensure products are returned safely packaged to avoid damage during transit.
Return Shipping
Customers are responsible for return shipping costs. A 15–25% restocking fee may apply depending on the item.
Note: Large, customized, or high-value items such as fire pits and patio heaters may be marked final sale if opened or used.
Start Your Return
To request a return, email us at stackwillventures@luxuryoutdoorliving.com with your order number and return reason.
Our team will provide next steps to make the process easy and efficient.